ServiceNow Technical Consultant

If you’ve got a passion for applying your ServiceNow technical skills, love implementation cakes and are ready to take your career to the next level, let’s talk.

You’ll have an opportunity to shine and work collaboratively with a very strong ServiceNow team across  Canada, helping our clients leverage the power of technology to address their pressing business challenges.

We are a trusted leader in IT-enabled business solutions, delivering innovation and value to every client for digital transformation. Our clients, employees and communities recognize that we are committed to their success.

We deliver a broad range of business and IT consulting services from different Canadian and US locations. Service offerings include a combination of consulting services and solution services, including ServiceNow.

We have a bold, innovative and fun environment and we love our work. Our company values have remained steadfast and we are a catalyst for social good.

Oppchain Inc is growing its team of ServiceNow Technical Consultants working from home or Oppchain Inc offices across Canada to provide expertise to our growing number of ServiceNow projects.

Specific duties include:

• Working with clients and providing leadership on best practices in areas such as IT Service Management (ITSM), Customer Service Management (CSM), Human Resource Service Delivery (HRSD), and ITOM
• Understanding and utilizing Oppchain Inc’s ServiceNow methodologies, collateral, and accelerators
• Conducting gap analysis and making assessments to identify the delta between current and ServiceNow processes
• Designing, developing, testing and implementing ServiceNow solutions
• Installing and configuring ServiceNow infrastructure environment
• Assisting with demonstrations of ServiceNow platform capabilities
• Participating in Project team collaboration sessions with PM, Solution Architects and Process Consultants
• Providing support for existing ServiceNow solutions and recommending opportunities for enhancements
• Growing ServiceNow skills and knowledge through formal training, mentorship and hands-on experience
• Committing to staying current with major platform releases by ensuring all delta certifications are completed in a timely manner

• Undergraduate degree/diploma in Computer Programming or directly related field
• Four or more years of hands-on implementation experience with ServiceNow products
• Two or more years of experience with custom application development with ServiceNow software suite
• Experience with more than one of the following modules: Incident Management, Change Management, Field Services Management,  Asset Management, Discovery, CMDB,  Customer Service Management (CSM), Human Resource Service Delivery (HRSD), and ITOM
• Advanced experience with scripting languages such as JavaScript, Python, PERL, PHP, etc. Knowledge and experience with Bootstrap, Angular JS, HTML, JavaScript, C++, HTTTP
• Current status to work legally in Canada
• Excellent written and verbal communication skills