ServiceNow Solution Architect

If you’ve got a passion for applying your ServiceNow Solution Architect skills, love implementation cakes and are ready to take your career to the next level, let’s talk.

You’ll have an opportunity to shine and work collaboratively with a very strong ServiceNow team across Canada, helping our clients leverage the power of technology to address their pressing business challenges.

We are a trusted leader in IT-enabled business solutions, delivering innovation and value to every client for digital transformation. Our clients, employees and communities recognize that we are committed to their success.

We deliver a broad range of business and IT consulting services from different Canadian and US locations. Service offerings include a combination of consulting services and solution services, including ServiceNow.

We have a bold, innovative and fun environment and we love our work. Our company values have remained steadfast and we are a catalyst for social good.

You’ll be part of a tight-knit team in a growing area of the business. It’s a high-profile role, in which you’ll have plenty of opportunities to showcase your ability to not only lead a team, but establish and maintain new customer relationships. As you do, you’ll be expected to showcase your technical, analytical and consultancy skills – along with relationships that could define your career into a Product organization. We’ll support you in developing deep subject matter expertise so you can deliver on and exceed client expectations.

Oppchain Inc is growing its team of ServiceNow Technical Consultants working from home or Oppchain Inc offices across Canada to provide expertise to our growing number of ServiceNow projects.

Specific duties include:

Working with clients and providing leadership on best practices and understanding and utilizing Oppchain Inc’s ServiceNow methodologies, collateral, and accelerators

Assisting with demonstrations of ServiceNow platform capabilities

Participating in Project team collaboration sessions with PM, Solution Architects and Process Consultants

Providing support for existing ServiceNow solutions and recommending opportunities for enhancements

Growing ServiceNow skills and knowledge through formal training, mentorship and hands-on experience

Committing to staying current with major platform releases by ensuring all delta certifications are completed in a timely manner

Here, you’ll handle a wide portfolio of clients, each with their own backgrounds, strengths and ambitions, so no two days will be the same. That could mean working to improve our clients’ HR, ITOM, ITAM,  Customer Service, Compliance, Cybersecurity or IT solutions. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation. You’ll often work on-site to personally understand and influence our clients – which could require you to be ready for some travel.

• Articulate Oppchain Inc’s core value and express key differentiator on client solution proposal and delivery
• Acting as a leader across all aspects of ServiceNow project and solution delivery
• Establishing trusted relationship with client executives
• Support clients on their digital transformation roadmaps aligning to their business strategy
• Overseeing application and workflow configuration
• Developing client-specific reporting processes and integration components
• Providing industry-standard architectural point of views and solutions
• Working closely with ServiceNow technical teams to set up the SaaS platform
• Providing trusted advice on how digital transformation and technology enablement can lead to improved performance
• Identifying sales opportunities and leading client pursuits to generate new business
• Transforming ideas into tangible solutions

Lead and contribute to large sales opportunity by drafting statement-of-work (SOW) defining solution scope, cost and staffing effort estimations, timelines

Monitoring and reporting on quality, risks and potential opportunities for improvement

• Seven or more years of ServiceNow technical experience
• A thorough understanding of the technical and business aspects of platform development
• Ability to design a ServiceNow architecture that satisfies a client’s requirements
• A proven record of excellence in managing a solutions-driven team at a senior level
• The ability to meet strict deadlines
• Experience working in a large cross-functional team environment
• Experience in leading medium to large size team in implementation and sales opportunities
• A customer-focused approach to work, and the ability to translate often-complex requirements into decisive digital platform strategies
• Confidence to build lasting relationships and influence senior colleagues and clients from a wide range of backgrounds
• A flair for identifying and capitalizing on new revenue streams
• The ability to recognize the importance of mentorship and be able to nurture new resources
• Excellent communication and presentation skills

• A bachelor or master’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline; supported by experience in a similar technical environment
• ServiceNow certified in and working experience at least two or more modules (ITSM, CSM, GRC, HR, SecOps)
• You have excellent communication skills and a strong personal commitment to quality service.
• You have ability to organize work as a project and work across multiple projects
• Current status to work legally in Canada
• Excellent written and verbal communication skills